Common errors

Here you can find a list of error codes with the usual cause and its solution.

Error codes

If your error code is not listed here, please contact us through our #support-tickets channel.

Something went wrong / An unexpected error occurred...

Usual cause
Solution
Usual cause
  • General error handler

Solution
  • Contact the staff providing details about the task and screenshots

The size range is not available. Select a new one

Usual cause
Solution
Usual cause
  • Your size range (minimum size - maximum size) is not within the raffle size range

Solution
  • Make sure that you are using the correct size format we provide in the raffle post

  • Minimum size < Maximum size

No proxy was given

Usual cause
Solution
Usual cause
  • Your proxies.txt file is empty

Solution
  • Close Infinit, fill the proxies.txt file with your proxies and restart Infinit

All proxies are dead

Usual cause
Solution
Usual cause
  • All your proxies are dead

Solution
  • Fill the proxies.txt file with fresh and alive proxies and restart Infinit

The raffle doesn't accept more entries

Usual cause
Solution
Usual cause
  • The raffle is currently closed (ended, not started yet or paused)

Solution
  • Check the raffle end time and the link provided

This Google Form does not exist

Usual cause
Solution
Usual cause
  • The Google Form raffle link provided is not correct

Solution
  • Provide the correct Google Form link

Something went wrong submitting the form

Usual cause
Solution
Usual cause
  • External error from Google Forms

Solution
  • Contact the staff providing the Google Form raffle link

This account already exists

Usual cause
Solution
Usual cause
  • You are trying to create an account that already exists

Solution
  • Update your profiles.csv and remove already created accounts

There was an error fetching the form signature / There was an error fetching the form

Usual cause
Solution
Usual cause
  • External error from TypeForm

Solution
  • Contact the staff providing the Typeform raffle link

HTTP Error XXX

Usual cause
Solution
Usual cause
  • Error during a request

Solution
  • Contact the staff providing details about the task running

Error solving captcha: XXX

Usual cause
Solution
Usual cause
  • External problem with 2Captcha service

Solution
  • Read the problem and try to fix it (Add funds, etc…)

  • Contact the staff providing details about the task running and your 2captcha account status

Captcha timeout

Usual cause
Solution
Usual cause
  • A captcha resolution attempt has exceeded the time limit

  • External problem from 2captcha service

Solution
  • Retry the task

  • Contact the staff providing details about the task running and your 2captcha account status

The raffle provided does not exist

Usual cause
Solution
Usual cause
  • The raffle link or ID provided is not correct

Solution
  • Provide a correct raffle link or ID

There is a new question that could not be answered

Usual cause
Solution
Usual cause
  • A new question has been added to a raffle

Solution
  • Follow the instructions and add the new question to the profiles.csv using the title of the question as the column name

Invalid XXX on profile, please provide a valid one

Usual cause
Solution
Usual cause
  • Invalid or blank required field in profiles.csv

Solution

License is not valid or has expired

Usual cause
Solution
Usual cause
  • Invalid or expired license key

Solution
  • Contact the staff providing details about your license key

The results for XXX are not available yet

Usual cause
Solution
Usual cause
  • Checking a raffle that has not finished yet

Solution
  • Check the raffle’s end time and re-check once the raffle is over

You have already participated in this raffle: XXX

Usual cause
Solution
Usual cause
  • Trying to participate in a raffle more than once with the same email address

Solution
  • Remove that account from the profiles.csv or remove the already entered raffle ID from the task

Couldn't find settings.json file

Usual cause
Solution
Usual cause
  • Settings.json can’t be found on Infinit.exe root path

Solution
  • Re-open Infinit to automatically create the file again or restore the previous one

The raffle XXX does not exist. Please check the ID

Usual cause
Solution
Usual cause
  • Providing a non-existing raffle ID

Solution
  • Correct the raffle ID

Please, close all instances before updating

Usual cause
Solution
Usual cause
  • More than one Infinit instances are running when trying to update

Solution
  • Close all Infinit instances and start it again

Login errors troubleshooting

Gmail

Make sure that you are not using VPN, proxies or something similar, you must be able to log in to your Gmail manually via your browser. If you are not using 2FA protection on your Gmail, follow this guide to turn on "Less secure apps" access on your Gmail account, otherwise Infinit won't be able to log in. If you are using 2FA protection on your Gmail, follow this guide to create an app password. Use that app password to log in to your email via Infinit, otherwise it won't work.

Hotmail / Outlook

Make sure that you are not using VPN, proxies or something similar, you must be able to log in to your Hotmail / Outlook manually via your browser.

Enter the requested SMS/ email code if asked on your browser, and make sure that you don't have problems logging in manually using your IP, otherwise Infinit will be blocked and it won't be able to log in.